Shipping and returns
Shipping
We currently ship within the United States.
Shipping rates, available methods, and delivery estimates are shown at checkout before you place your order.
Guest orders can qualify for free shipping over the store threshold. Fullcart membership can add free standard shipping on eligible orders where supported.
Once an order ships, it can no longer be canceled from the order page. If you need help after shipment, review the return options available for the order or contact support.
Returns & exchanges
Return eligibility depends on the item, the order status, and the fulfillment stage.
Start a return or exchange with the email you used at checkout. We will email secure links to your orders, with no account or order number required. If you are already signed in, you can choose an order directly.
If Fullcart Credit is available as a return resolution, the exact credit details are shown in the return flow before you confirm that option.
You can return part of a deal, such as one item from a buy one, get one. The deal's savings are shared across its items, so each item you return refunds what it cost after its share. For example, two $100 items bought for $100 refund $50 each.
If you earn promotional Fullcart Credit from a purchase and later return items from that purchase, unused promotional credit tied to the returned items may be removed from your account. If that credit has already been used, the used amount may be deducted from your refund.
Warranty
Most products include a limited warranty against defects in materials and workmanship under normal use. Fullcart member orders include a 1-year limited warranty for covered defects.
The warranty does not cover normal wear and tear, scratched lenses or surfaces, lost or stolen items, accidental damage, heat damage, misuse, improper care, or unauthorized modifications.
Warranty coverage applies only to purchases from authorized sellers, including the official store, TikTok Shop, and Amazon. Purchases from unauthorized resellers or resale marketplaces are not eligible.
To start a warranty review, open the order in your account, choose the product-quality reason, and add photos with a short description of the issue. Our support team will review the request and confirm the outcome.
Package Protection
Fullcart package protection may help resolve eligible orders that are lost, stolen, or damaged in transit when protection or member benefits are active for the order.
If a protected order is marked delivered but you cannot find it, check nearby doors, mailrooms, lockers, and anyone who may have accepted it first.
If the package still cannot be located, or if tracking stops updating, contact support with your order details so the shipment can be reviewed.
Missing or Lost Package
If tracking shows delivered but the package is missing, first check nearby doors, mailrooms, lockers, and anyone who may have accepted it for you.
The carrier tracking link is the most current package status we have access to.
If Fullcart package protection is active on the order, support can review whether the shipment is eligible for a lost, stolen, or damaged-in-transit resolution.