Returns & exchanges

Return policy

Return eligibility depends on the item, the order status, and the fulfillment stage.

Start a return or exchange with the email you used at checkout. We will email secure links to your orders, with no account or order number required. If you are already signed in, you can choose an order directly.

If Fullcart Credit is available as a return resolution, the exact credit details are shown in the return flow before you confirm that option.

You can return part of a deal, such as one item from a buy one, get one. The deal's savings are shared across its items, so each item you return refunds what it cost after its share. For example, two $100 items bought for $100 refund $50 each.

If you earn promotional Fullcart Credit from a purchase and later return items from that purchase, unused promotional credit tied to the returned items may be removed from your account. If that credit has already been used, the used amount may be deducted from your refund.